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FREQUENTLY ASKED QUESTIONS

Every question is another opportunity for us to grow. 

Kindly refer to the questions below or let us know your concern.

Do you have ready stock?

General Questions

1) Do you have ready stock for packaging?

        NO. We only proceed to production upon confirmation of order.

2) How to place order?

        Step 1: Contact us via Whatsapp.
        Step 2: Fill in the Order Form via Whatsapp.

        Step 3: Receive quotation. (within 2 working days)

        Step 4: Confirm artwork. (max. 3 revisions)
        Step 5: Payment
        Step 6: Receive order

3) Can I customize my own packaging?

        Yes. Synopack provides a wide range of packaging options, we do our best to 

        manifest your packaging ideas into reality.

4) Do you have minimum order quantity (MOQ)?

        Yes. We only accept orders with an MOQ of 1000pcs/order.

5) Do you have revision limits?

        Yes. We will assist you for maximum three times revision of your packaging. 

        We try our best to make sure you won't need more than that!

6) Do you provide free packaging samples?

       We can manage mockups of your packaging exclusive of postage fee.

31, Jalan Seruling 58, 

Taman Klang Jaya, 

41200 Klang, Selangor, Malaysia 

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Packaging

1) I don't know the size of packaging for my product...

     No worries, kindly place your product into a transparent plastic bag and send it to us           via Whatsapp. We will measure it for you! 

2) I don't know which packaging is suitable for my product...

     Don't worry! Kindly contact us and we will assist you in no time.

3) How do I know the size of your packaging?

     We don't have a fixed packaging size. However, we can customize a package that                   suits your product. 

Artwork

1) What file formats of artwork do you accept?

     We do accept Adobe illustrator (.ai) , Adobe photoshop (.psd) and Portable Document         Format (.pdf). For photo stickers, we accept Jpeg (.jpg). As for now, submission of                 artwork and confirmation can only be done through Whatsapp only. 

1) I don't know how to design my package...

     Don't worry, kindly drop us your product detail and we will assist from there!

2) What do I need to include in my package artwork?

     Normally, package design requires brand name, product name, ingredients, nutrition         information, certification logos.

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© 2020 Synopack (M) Sdn Bhd

31, Jalan Seruling 58, 

Taman Klang Jaya, 

41200 Klang, Selangor, Malaysia 

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