TERMS AND REFUNDS
In view of the particularity of the product, should you acquire the following product knowledge:
1. The printing color of the finished product cannot be measured by the color of the screen or the inkjet draft. The color must be determined according to the percentage of CMYK when the manuscript is produced. If the color requirements are strict, please use the Pantone color card (PANTONE) to mark the color value to finalize.
2. Due to the small order quantity, it belongs to panel printing. When the same manuscript is printed differently (the control of the amount of ink will be different each time), the color will be a little different, and the color difference will be within ±10%. The range is a normal, non-quality problem category.
3. The characteristics of digital printing and small order customization determine the difference between the order and the actual production. Therefore, the company has the following requirements of deviation of the order quantity:
1) The allowable deviation within the range of 100-500pcs is 5%;
2) The allowable deviation within the range of 500-1000pcs is 3%;
3) The allowable deviation is 2% within the range of 1000pcs or more.
We will only reprint or refund the cost of any product that fails to meet the conditions under the general expectation on printing outcome.
However, we are not responsible for any typing, image or design errors introduced by customers in the artwork/document creation process. In an effect to keep costs down and pass those savings along to our customers, Synopack does not review artwork/documents for content or spelling.
No refunds and exchanges are allowed in the following circumstances:
1) Any product that's not sold by Synopack.
2) Any used goods will not be returned or exchanged unless quality issues are found.
3) If the original packaging of the sealed product has been opened or damaged.
4) Any product with quality issue caused by abnormal use and storage.
5) Customized products are printed products. Once they are finalized, they will not be returned or exchanged if there is no quality issue caused by Synopack.
* Synopack reserve the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.*